Terms and Conditions
Terms and Conditions
Services
I (Fiona Archibald of Organise with Fiona) offer a professional decluttering and organising service working alongside you (the client) to clear and organise your home. Any decisions on what to donate/sell/dispose of are directed by you (the client). I am unable to advise on the value of items or what you should or shouldn’t keep. I have a disclosure form to provide extra reassurance. I am a member of APDO (Association of Professional Declutterers and Organisers) and abide by their code of ethics. I use a confidentiality roller/shredder to dispose of confidential information unless you have a large amount. I can work out arrangements for an external company to dispose of your confidential waste (extra cost to client).
Insurance/handling goods
I will handle your belongings with care but you should ensure you have cover through your own home insurance in the event that any items are broken/damaged. I have insurance which covers professional indemnity and public liability. Not contents of client’s homes. I am unable to move large/heavy items so if this is required you should ensure you have arrangements in place to do so. I am happy to take away items for donation or recycling. One car load only per session. Items are only removed once you decide they can go. They are donated or recycled usually same day and cannot be returned. I do not offer a selling service but I can give general advice on how to sell items if this is required.
Charges/Payment
The initial home consult is a free, no obligation meeting. After this we can make arrangements to book in a session (minimum 3 hours). Payment is required within 24 hours of completion of each session by cash, bank transfer or PayPal. Bank details are on the invoice. No further sessions will be booked until payment received. Any items purchased by myself on agreement from client will be added to the invoice. I will travel up to 20 miles (both directions) for free to a client’s home but any additional travel will be charged at 45p per mile. Parking fees are added to the cost of session. Session length should be agreed at booking but if you want to extend this (if timing permits) then you will be charged my hourly rate in 15 minute increments (£10 per each additional 15mins). I will do my best to estimate how long a project will take but please be aware this is an estimate only. If the session runs over lunchtime then I will take a break up to 30mins. You will not be charged for this. We may need to stop for a few minutes to hydrate and rest but this is included in the session. I am happy to continue working alone if you need to have a longer break.
Safety
I will ask about risks to my personal safety at our initial consult. You (the client) agree to disclose anything that could be a danger to me while working in your home. I should be made aware if there is any risk of sharp/dangerous/hazardous objects in the area I will be working in. I should also be informed if you have animals that could cause a danger to myself. Any evidence of infestation found will need to be reported to pest control services and the session ended. It is the client’s responsibility to contact pest control services but I am happy to make suggestions (wasp nest removal, rodent control etc). Payment will be required for the full session.
Other services
I may make recommendations for other services/tradespeople but I do not accept responsibility for their work. You should ensure you have an agreement with them prior to any work carried out. I will not be liable for any issues that arise from their service.
Confidentiality/Photos/Social Media
I adhere to GDPR (General Date Protection Regulations). Your data is kept confidential and not shared with anyone unless required to by law. I ask if I can take photos at the initial consult. This is to help me estimate how long a project may take and what storage may be required. I will ask your consent to share photos and reviews on my social media/website. If you consent then I can use your first name only or post as anonymous. I will leave your address with a family member on the day, for my own safety, which will subsequently be destroyed after our session.
Cancellation/Agreement
If you cancel less than 24 hours before the session then this will incur a 50% charge of the session cost. If postponing for matters out of your control then this charge may be waived at my discretion. I will bring a copy along to our consultation for you to check and sign if you decide you want to go ahead. A signed contract is required prior to the start of any session.
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(Client Signature)